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ESSMA Stewarding

Stewarding Benchmark

As stewarding is an integral part of stadium operations, ESSMA gathered best practices regarding attracting, retaining and training stewards. According to ESSMA's Stewarding Benchmark report, a new steward receives e.g. 16 hours training on average, and an additional 7 per year of stewarding. The main topics of training are communications, knowledge of the stadium and evacuation procedures, customer service and conflict resolution.  In general, 1 steward per 89 fans is scheduled to guarantee the safety. 

Benchmark reports

Each ESSMA benchmark report provides perspective into a specific domain and is created with input from at least 30 stadiums. It’s a source of objective information, providing a clear overview, and allowing members to benchmark themselves with the industry. Furthermore, these reports provide stadiums with inspiration on how to grow and attain the next level in operational excellence or stadium development.

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Stadium Development Report 2019

ESSMA Stadium Development Report Issue 4 2019

Read up on the current development projects of SC Paderborn, Alexander Stadium, Stade Bauer and Pogon Szczecin. Furthermore, you can learn more about the training center projects of Feyenoord and AFC Bournemouth as well as insights into ESSMA research and insights from our latest events.

Stadium development reports

The Stadium Development Report is ESSMA’s quarterly published report which provides stadium professionals with exclusive insights into new European stadium and training centre development projects, the latest industry news and the main results from recent research.

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Stadium Development Report

ESSMA’s Stadium Development Report

The Stadium Development Report is ESSMA’s quarterly published report which provides stadium professionals with exclusive insights into new European stadium and training centre development projects, the latest industry news and the main results from recent research.

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The ESSMA Knowledge Platform offers her members the opportunity to benefit from our extensive database with exclusive access to in-depth interviews, presentations, reports and best practices.

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Ask ESSMA

The Ask ESSMA is a practical service in which members can ask their questions towards the ESSMA community. The ESSMA staff analyses the question and reaches out towards experts on the domain of expertise to provide a valuable report.

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