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Business Intelligence

ESSMA Stewarding Benchmark

As stewarding is an integral part of stadium operations, ESSMA gathered best practices regarding attracting, retaining and training stewards. According to ESSMA's Stewarding Benchmark report, a new steward receives e.g. 16 hours training on average, and an additional 7 per year of stewarding. The main topics of training are communications, knowledge of the stadium and evacuation procedures, customer service and conflict resolution. In general, 1 steward per 89 fans is scheduled to guarantee the safety.

Strategic Support

Events

ESSMA Safety & Security Workshop

Orange Vélodrome, home of Olympique de Marseille, will be the place to be for industry professionals to discuss new insights regarding safety and security, exchange best practices and network with other European peers during ESSMA's Safety & Security Workshop.

What do members say?

“ESSMA is a good place to gather information and insights. Furthermore, ESSMA is a fine location to connect and meet with other professionals in the industry."