Premium Plus

Need help managing fan expectations? At Premium Plus, we’re eager to help you make a difference, guiding you to an easy-to-use cloud solution for customer service that perfectly fits your brand’s style and voice.

We provide sales and support teams with the right processes, tools, set- up, and insights to deliver the top-notch service and unified customer experience that people have come to expect from their favourite sports club. Anytime, anywhere.

Take your fan experience beyond the stadium

Fan demands are ever increasing and are no longer limited to the experiences inside a stadium. When fans reach out to clubs, they’re looking for an immediate response, whatever the channel they choose. But at peak times, help desk agents are having trouble treating every fan request with care. So, how do you adapt to changing fan expectations?

Together, Premium Plus and Zendesk help you to offer a fan-oriented solution that takes your fan’s experience beyond the stadium.

References

Tottenham Hotspur StadiumRoyal Antwerp F.C.Club BruggeRangers F.C.Royal Belgian Football AssociationFC BarcelonaAFC Bournemouth