Safety & Security e-workshop: full Q&A FC Tokyo

As we experienced technical problems during the Questions and Answers session from FC Tokyo during the workshop, we gladly present you this digital version.

You can discover the full version on our Knowledge Platform.

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Q: How have you organized the ticket sales for matches with limited audience? Who was first to be able to obtain tickets?

Koji Ishii: Our first step was to compensate the season ticket holders once it became clear there would be a long-term impact on the season. At the moment matches with limited crowds became possible again, we offered the season ticket holders the tickets for the games first. They had 3 days time to decide, after that we went on to global sales.

Q: You mention using body temperature checking at access gates, this kind of testing is not foolproof but is still often used as a good indicator. What do you do with people who have a high body temperature?

Koji Ishii: Our protocol prescribes that visitors whose body temperature is elevated at the checkpoint should be separated from other visitors as soon as possible. We let them wait in a separate, well air-conditioned room for 5 – 10 minutes. After the waiting period, we measure the body temperature again. If he or she is under 37,5 ° C, it is OK to enter. It the temperature remains elevated; they can not enter the stadium and are strongly recommended to see a doctor or go to the hospital.

Up until now, we had no visitor we had to refuse based on body temperature.

More questions and answers are available on the Knowledge Platform

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