Service, safety & security with a focus on stewarding at Feyenoord Rotterdam

Bernard Gerritsma - Safety & Security Manager at Feyenoord Rotterdam - gave insights on Security Management Group, Feyenoord’s own security company, and the stewarding procedures at De Kuip during the ESSMA Summit in Porto.

Security Management Group

In 2003, Feyenoord set-up its own security department named Kuip Safety & Security. In 2011, they further professionalised the company and changed its name to Security Management Group (SMG), a 100% subsidiary company of Stadium Feijenoord. SMG is an allround security and service company with four disciplines: Event Security & Services, Traffic, Corporate Security and Education. They handle all safety and security assignments at Feyenoord as well as other (non-)football events such as festivals, concerts at Ziggo Dome and the start of the Giro.

SMG offers lots of educational opportunities towards its stewards including:

  • General Steward Course (UEFA and KNVB)
  • Event Security Officer (ESO)
  • Search Detect React Certification (SDR)
  • Spotter Certification
  • Pit training (body search)
  • CCTV training
  • First Aid Response Certification 

Stewarding at De Kuip

On matchdays, the stewarding responsibilities consists of:

  • Crowd Management 
  • Damage control of away section
  • Stewards in away section (line formation)
  • Access control system (ticketing, bag control and body search)
  • Mandatory supporter transport (auto, coach and train)

The stadium is divided into four main sectors to ensure a smooth organisation. Each sector has one main supervisor and a deputy supervisor to monitor and assist all stewards of that specific sector.

What we can learn from Bernard Gerritsma's presentation:

  • Constantly improve and further develop the training and certification opportunities for your stewards 
  • Make sure all stewards are aware of their own tasks and responsibilities
  • Divide the stadium into sections for a smooth organisation
  • Incidents will occur, try to learn from them and to avoid them in the future



Go to our ESSMA Flickr account for more pictures.

Access his presentation on the ESSMA Knowledge Platform

Posted on 18/02/2019 in: