18Feb
No-show behavior as a red flag for future drop in ticket sales
The no-show behavior of season ticket holders is a phenomenon, present in all clubs and stadiums
Fan Experience & Hospitality
18Feb
Industry update: more on sustainability, development and safety
Read more on the development projects of Royal Antwerp FC and Racing Club de Strasbourg, safety procedures at Legia Warsaw, reusable fan cups at Aviva Stadium and more in ESSMA’s weekly industry update.
14Feb
Stewarding at Emirates Stadium - the Arsenal way
Sharon Cicco, Event Safety & Security Manager, shared insights regarding the recruitment process at Arsenal FC, how they train their stewards and most importantly how they engage with their stewards and retain them.
12Feb
Industry update: more on safety, technology and fan experience
Read more on True View which is being implemented at Ligue 1 Conforama, safe standing findings by SGSA, Liverpool FC’s stadium and museum tour and more in ESSMA’s weekly industry update.
11Feb
Crossing the bridge between safety and fan delight
Stadium safety and fan experience are both important matchday aspects. However, it is often forgotten that there is a correlation between the two departments.
06Feb
Data talks: 10 things to consider
Data and how to implement more data-driven applications in European stadiums was the subject of several presentations during our ESSMA Summit in January. It’s a fact that the overall majority of stadiums has either already made investments or is planning on taking the step. But what choices to make?
05Feb
Industry update: more on fan experience, ticketing and F&B
Read more on in-seat delivery at LOU Rugby, animated push notifications for Borussia Dortmund fans, a new ticketing platform for Újpest FC and more in ESSMA’s weekly industry update.
30Jan
Industry update: more on ticketing, development and fan experience
Read more on the Allsvenskan away card system, the OTT video platform of SL Benfica, 880 additional seats at Johan Cruijff ArenA and more in ESSMA’s weekly industry update.