Fan Experience & Hospitality

VisitFootball Stadium Assessment Programme: Improving Fan Experience in Premier League Stadiums

Mandy Lane (Director at Live Tourism) and Jonathan Waite (Supporter Liaison Officer at Tottenham Hotspur FC) presented the Visit Football stadium assessment programme during our Fan Experience Workshop. Together with representatives from the Premier League Clubs, Live Tourism developed the Premier League VisitFootball Stadium Assessment Programme, which had the objective of assessing and improving all stadiums in the Premier League in terms of Fan Experience. VisitFootball has a small team of dedicated employees who visit the Premier League stadiums on a regular basis and give them a score (and in a later phase recommendations) based on the fan experience in their stadium.

ESSMAFan Experience & Hospitality

30Oct

Industry update: more on sustainability, safety and fan experience

Read more on eliminating single-use plastic from sports events, fan experience at Sevilla FC and Arsenal FC, safety preparations for the 2022 World Cup and more in this weekly industry update provided by ESSMA.

Development & ConstructionFan Experience & HospitalityIndustry newsOperations & TicketingPitch ManagementSafety & SecuritySustainability & Smart

29Oct

Pitch printing potential of AirPrint

AirPrint, an ESSMA Stadium Partner, offers an innovative and environment-friendly technology that makes it possible to print large images on any pitch without damaging the grass. This innovative technology offers new possibilities and opportunities in terms of improving the fan experience, strengthening the competition’s identity and raising brand awareness amongst fans for the club and/or the sponsor. Clubs such as PSG, Leicester City FC, the San Francisco Giants, etc. have implemented the AirPrint technology.

Fan Experience & HospitalityMember newsPitch Management

23Oct

Main challenges of servicing fans as efficiently as possible according to ESSMA’s F&B Benchmark Report

ESSMA recently conducted a survey regarding the current Food & Beverage stadium market. Over 35 clubs and stadiums have contributed to the report. The main topics focus on F&B infrastructure, catering staff, payment methods, queuing, F&B range and data mining.

ESSMAFan Experience & Hospitality

12Oct

ESSMA Fan Experience Workshop at Paris La Défense Arena: the Highlights

This year’s Fan Experience Workshop was organised at Paris La Défense Arena. Over 55 members from 12 countries learned insights and shared knowledge related to fan activation, loyalty, data gathering & CRM and digitalisation.

ESSMAFan Experience & Hospitality

03Oct

The FBA London Stadium Tour supported by ESSMA

Henri Boppe, an alumnus of the FBA Professional Master in Football Business, about his experience from The FBA stadium tour to London, supported by ESSMA. The FBA, an ESMMA Partner, offers its students a Professional Master in Football Business with the objective to deliver them all the necessary tools and an optimal learning environment in order to succeed in the passionate and dynamic football industry.

Development & ConstructionFan Experience & HospitalityMember newsOperations & TicketingSafety & Security

26Sep

Industry update: more on the European Week of Sport, ticketing and the new Santiago Bernabéu Stadium

Read more on the Flexcard of VVV-Venlo, the Santiago Bernabéu Stadium redevelopment plan, the Juventus Fan Token, the European Week of Sport campaign and more in this weekly industry update provided by ESSMA.

Development & ConstructionFan Experience & HospitalityIndustry newsOperations & TicketingPitch ManagementSafety & SecuritySustainability & Smart

25Sep

iXpole becomes an ESSMA Stadium Partner

iXpole, a total solution for the full relational (CRM) and operational (ERP) management of sponsorship and VIP hospitality, has become an ESSMA Stadium Partner.

Fan Experience & HospitalityOperations & TicketingPress releases